FAQs

Why a fixed price contract?

Cost con­trol is cru­cial in a any busi­ness and a fixed con­tract shields it from volatil­ity in the gas mar­ket and unex­pected price rises.

Tak­ing out a fixed price busi­ness gas con­tract ensures you ben­e­fit from com­pet­i­tively priced busi­ness gas at a con­stant, set rate for the entire dura­tion of your con­tract.

It enables you to bud­get accu­rately and also frees up pre­cious time that would oth­er­wise be spent time shop­ping around.

Why a flexible price contract?

Flex­i­ble gas pur­chas­ing allows you to fix the whole­sale price of your gas at the time of your choos­ing. By agree­ing a sup­ply com­mit­ment, you can spread the buy­ing of your gas over a num­ber of deci­sions rather than just the one.

This means you can increase your gas pur­chas­ing at a bet­ter than aver­age price per Kwh (price dif­fer­ences range from 10% to 20% per Kwh lower than the cur­rent Fixed price Rate).

If you have a monthly usage of between 155,000 to 775,000 Kwh of gas, you can apply for great flex­i­ble busi­ness gas rates.

How can I find out what my current prices are?

The prices you are cur­rently pay­ing should be listed on your bill. If you can­not find this eas­ily, con­tact your account man­ager or sup­plier and they should pro­vide you with the nec­es­sary infor­ma­tion.

How long will it take to transfer suppliers?

It usu­ally takes 6–8 weeks to trans­fer your account. You will be noti­fied by let­ter by your new sup­plier, with all the nec­es­sary infor­ma­tion once the switch has been com­pleted.

Fur­ther details can be found at www.energywatch.org.uk/ctp/index.asp

What is the MPAN?

MPAN stands for Meter Point Admin­is­tra­tion Num­ber. This 21 digit num­ber iden­ti­fies your elec­tric­ity sup­ply and is also shown on your elec­tric­ity bill.

What is the MPR?

MPR stands for Meter Point Ref­er­ence num­ber. This 10 digit num­ber iden­ti­fies your gas sup­ply and appears on your gas bill.

What is the MSN number?

MSN is the Meter Ser­ial Num­ber. This is shown on your meter and bill. It is impor­tant that these num­bers match; if they do not, con­tact your account man­ager or supplier.

What information is needed when I move premises?

Con­tact your sup­plier when you know the date you will be mov­ing. You need to pro­vide a for­ward­ing address, a final meter read­ing and whether you know who will take over the premises.

What should I do if I think my bill is wrong?

If you think that your bill might be incor­rect, the first thing to check is whether it was based on an esti­mated meter read­ing or an actual read­ing?

If it is an esti­mate, you should inform your provider or account man­ager with an accu­rate meter read­ing. They will either change your exist­ing bill and re-invoice you or credit your next bill to reflect the difference.

Why have my energy costs gone up so much?

Your energy con­sump­tion may rise unex­pect­edly. If so check first that there are not any activ­i­ties you have under­taken which might cause this, such as the intro­duc­tion of new equip­ment, addi­tional staff or an extreme change in weather

Mon­i­tor­ing your meter over a period of seven days may pro­vide some clues. This will this also show how much energy you are con­sum­ing each day and might indi­cate if your meter is faulty.

Addi­tion­ally check the Meter Ser­ial Num­ber (MSN) on the front of your meter and com­pare this num­ber with the MSN listed on your bill. If these num­bers are dif­fer­ent, con­tact your account man­ager to sort it out.